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.: THE KEY TO SUCCESS :.

 

Today’s market requires a flexible structure of service support to adaptable to big and sudden market fluctuations. It is our goal to fulfil this need by providing high quality service packages and integration support, based on high skill specifically trained technicians.

Hi Tech Services S.r.l. outsource our services to both equipment manufacturers and users in order to reduce their internal costs. Therefore the marketing drivers are based on a large portfolio of service packages, high quality level, fast response time, matching customer expectation.

Following our market strategy, we have built an employee structure that reflects our market needs.
We have chosen to have a company structure that can assure us of a long lasting and strong customer/supplier relationship.

 

For this reason, we have decided to:

· Limit the number of represented companies, so that we can get a deeper knowledge of the products and concentrate on the pre and post sales services supplied to the customer base.

· Use only people with excellent technical background so that they are always capable of interacting with the customer at all levels, including servicing the equipment..

 

Hi Tech Services S.r.l. has a relatively small structure, which is well sized for the coverage we have:

Back office activities
(one person full time)

 Receiving and dispatching customer calls
Managing spares and services customer orders
Bookkeeping
(ext. consultant)		 Administration
Invoicing to customer
CS sales
(one person full time)		 Customer contact, services sales activities 
Cs operations
(two persons full time plus co-workers as needed)		 Services
Commercial sales
(two persons full time)		 Sales activitiess

The flexible structure implemented and the contact with independent agents in the European country, allow Hi tech services S.r.l. to easily cover the territory of Italy and the rest of Europe.